A company is a group of submitters from the same customer account. Companies show up in Conclude when you identify submitters with company metadata, or when feedback comes in via the API with a company attached.
Why companies matter
Companies turn raw feedback into account-level signal:
- See all feedback from a single customer. When Acme's CSM asks "what has Acme been complaining about?", you have the answer in one click.
- Prioritise by account. Five complaints from one big enterprise customer is a different situation from five complaints across five trial users.
- Quote feedback in renewal conversations. "Acme submitted three pieces of feedback about this — here's what we've done about it."
Where to find them
The Companies view is accessible from the feedback list filters. You can also filter the feedback list by company.
A company detail view shows:
- All submitters belonging to the company.
- All feedback submitted by those submitters.
- Any company-level metadata you've passed (plan, ARR, industry, etc.).
How companies get created
Companies are created automatically when:
- A widget submission identifies a user with
company.externalId. - A REST API submission includes a company object.
Conclude joins on company.externalId, so the same company stays a single record across submissions.
Company metadata
You can pass arbitrary metadata at identify time:
company: {
externalId: "company_42",
name: "Acme",
plan: "enterprise",
arr: 120000,
industry: "fintech",
}
That metadata shows up in the company detail view and is available as filter values.
Companies on Linear
When you auto-create a Linear issue from feedback (Pro+), the issue body includes the submitter's company name (if set). This makes it easier to trace any Linear issue back to the customers it came from.
Privacy
- Companies are workspace-scoped — they're never shared across workspaces.
- Conclude stores what you pass; nothing is enriched from third-party sources.
- You can delete a company on request. Contact support.