Conclude is a customer-feedback platform for product teams that work in Linear. It pulls feedback in from the channels where customers actually talk to you — public boards, an embedded widget, your support tools — and turns the firehose into something your team can act on.
The shortest version: Conclude does the work between "customers said something" and "we shipped a fix."
What Conclude does for you
Collects feedback from everywhere
- A public feedback board customers can vote on, no login required.
- A feedback widget you embed in your app — React SDK or a one-line script tag — that captures the post, an optional screenshot, and an optional screen-and-camera recording.
- A REST API for piping feedback in from any source you already have.
Organizes it automatically
- Every piece of feedback is enriched on arrival: AI generates a summary, picks a category, assigns labels, and creates an embedding for search.
- Similar items are clustered into themes so you see the pattern, not just the noise.
- Search and filters work across raw feedback, themes, and customer companies.
Surfaces what matters
- Insights are higher-order signals: emerging trends, growing themes, customers about to churn over the same complaint. They're generated automatically and you can subscribe to email notifications.
Closes the loop with Linear
- Link any feedback item, theme, or insight to a Linear issue or project — the connection is two-way.
- When the linked Linear issue moves status, Conclude updates the feedback automatically.
- When you ship something, Conclude notifies every customer who asked for it.
Talks to your customers
- A public roadmap shows what you're working on and what's shipped.
- A knowledge base integration lets Conclude tie feedback to the docs that already answer it.
What Conclude is not
- It's not a help desk or a ticketing system. Use Intercom, Zendesk, or Linear itself for that.
- It's not a survey tool. NPS and CSAT are fine, but they answer different questions.
- It's not a replacement for Linear. Conclude lives upstream of Linear — feedback comes in here, gets organized, and the actionable parts flow into Linear as issues.
Who Conclude is for
Product, design, and engineering teams that already use Linear and want a single source of truth for customer feedback that doesn't require a full-time CS team to operate.