Managing articles

Articles are the unit of content in your KB. You can author them in Conclude or import them from a connected source.

Creating an article

From your KB, click New article.
Fill in:
- Title — the headline customers see.
- Body — the article content. Rich-text editor with headings, lists, code blocks, images, links.
- Category — pick or create one.
- Icon (optional) — small visual cue in the article list.
Save.

The article appears in your KB list and on the public KB site (if visibility is public).

The article editor is built on Tiptap. It supports:

Drafts auto-save as you type. Publishing is a separate action — you can edit a draft without affecting what customers see.

Each KB has a visibility toggle:

Public — published to the public KB URL. Customers can read.
Private — only workspace members can see articles. Useful for internal docs you might publish later.

Private KBs don't have a public URL. Switching from private to public publishes everything in the KB at once.

Customers searching the public KB get:

Starter / Pro plans — keyword search.
Team plan — Product Expert: semantic search with answers grounded in your articles. Conclude surfaces the relevant article and explains why it matches.

Article content is embedded and used by Conclude internally to:

Suggest relevant articles when feedback comes in.
Provide context to Smart Prioritisation (Team) so insights know "this is already documented" or "no docs exist for this."

You don't need to do anything to enable this — it's automatic when articles are present.