Conclude's knowledge base lets you publish help articles for your customers and connect existing documentation sources so Conclude can surface answers next to feedback.
What you get
- A public, searchable knowledge base at a per-product URL.
- Article authoring in a rich text editor with categories.
- Connect-and-import from external sources (Notion and web docs).
- Product Expert — AI-powered semantic search over your knowledge base, with answers grounded in your articles (Team plan).
Where it lives
In the product nav, click Knowledge base (KB).
You'll see your KB(s) and any articles inside. Each KB has its own:
- Articles.
- Categories (a flat or shallow tree).
- Visibility (public or private).
- Optional connection to an external source.
Public URL
Public KBs live at:
https://[workspace-subdomain].conclude.fyi/[product-slug]/kb/[kb-slug]
The URL is shown in product hub and KB settings. Customers can search, browse categories, and read articles — no login required.
Plan limits
| Plan | KBs per product | Articles | Product Expert (AI search) |
|---|---|---|---|
| Starter | 1 | 10 articles | — |
| Pro | 3 | Unlimited | — |
| Team | Unlimited | Unlimited | ✓ |
How the KB connects to feedback
When a customer submits feedback through the widget, the KB integration can:
- Match the question to an existing article. If their feedback closely matches an article you've written, the widget can surface that article inline so they self-serve before submitting.
- Tag feedback with related articles in the dashboard, so when you triage you can see "this is asking about something we already documented."
The integration is opt-in and configured per board.