Conclude.fyi Documentation

Conclude is an AI-native feedback platform for product teams that already live in Linear. It collects customer feedback from the places customers actually are, clusters it into themes, surfaces the patterns worth acting on, and keeps the loop closed back to your roadmap and your customers.

This is the user manual. If you're a developer integrating Conclude into your application, the Developer section covers SDKs, the script tag, and the REST API.

Where to start

• New to Conclude? Start with What is Conclude, then run through the Quickstart.
• Setting up your team? Creating your workspace and Inviting your team.
• Integrating the widget? Jump to the Developer section.

Sections

1. Getting started

Workspace, products, and the first feedback you collect.

2. Collecting feedback

Public boards, the feedback widget, identifying users, screenshots and recordings, and what to do with feedback once it lands.

3. Organizing feedback

Themes, labels, companies, search, and filters.

4. Insights

The intelligence layer — how Conclude turns raw feedback into things you should know about, and how to get notified when patterns emerge.

5. Roadmap

The internal roadmap, the public roadmap, and the customer notification flow that fires when you ship.

6. Moments

Track the in-product moments where feedback matters and capture observed events.

7. Knowledge base

Connect your existing knowledge base so Conclude can answer customers and tie feedback to the docs that exist.

8. Integrations

Linear (deep, two-way), Slack, and webhooks.

9. Developer

React SDK, script tag, REST API, authentication, widget configuration, framework guides, and CSP.

10. Account and billing

Plans, billing, and workspace settings.

11. Troubleshooting

FAQ and common issues.

Conventions used in these docs

• Workspace — your team's top-level container in Conclude. One workspace per company.
• Product — a unit inside a workspace (e.g., "iOS app", "Web app"). Most of the dashboard is scoped per product.
• Team member — a logged-in colleague of yours, authenticated via Clerk.
• Submitter — the customer or end-user who submits feedback. They don't need a Conclude account.
• Feedback item — one piece of feedback. Always belongs to a product.
• Theme — a cluster of feedback items grouped by Conclude.
• Insight — a higher-order signal generated from themes and trends.