Labels are your own taxonomy on top of feedback. Use them to tag feedback by feature area, severity, source, customer segment — anything your team finds useful for filtering and triage.
Where to manage labels
Labels are workspace-scoped. Manage them from product Settings → Labels.
From there you can:
- Create a new label (name + colour).
- Rename an existing label.
- Delete a label (removes it from every item it was on — there's a confirmation).
Adding labels to feedback
Two ways:
- From the feedback list — select rows, use the bulk action menu.
- From the feedback detail view — open an item, use the labels picker on the right side.
A feedback item can have multiple labels.
AI-suggested labels
When new feedback arrives, the AI categorisation step picks a category (bug / feature / idea / etc.). Those categories don't appear as labels — they're a separate field. Labels are entirely manual.
Filtering by label
In the feedback list, the Labels filter lets you narrow to one or more labels. The same filter is available on the public board (if you want customers to be able to slice by area).
Common label patterns
A few patterns we see teams use:
- Feature areas:
auth,billing,editor,mobile. - Severity:
p0,p1,p2. - Source:
support-ticket,user-interview,sales-call. - Customer segment:
enterprise,self-serve.
Don't over-engineer this. Five to ten labels is usually plenty. You can always add more later.